Mobile communication systems have continuously evolved through wireless technology innovation into 2G, 3G and then 4G to keep pace with ever increasing voice and data traffic. The primary goal of these networks was to enrich people’s life through communication. However, when it comes to 5G, it is not only about having a faster mobile network. …
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Mobile devices empower today’s professionals to work remotely and conveniently with nothing but a smartphone or tablet in place. According to Statista, there were over 3.5 billion smartphone users in 2020. That number will most likely rise to 3.8 billion by the end of 2021. As the use of mobile devices rises, the need to …
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The biggest goal of every telecom operator is to increase customer retention and gain competitive advantage. But how to do this? Customers ask questions of all kinds. They could be looking for: information, advice, help, guidance or more.. Thus, equipping your agents with the right support tools and devices is important. Doing so will improve …
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With the ever increasing number of endpoints such as smartphones, rugged devices, mPOS devices, laptops, tablets and more, security has become even more hard to achieve for enterprises. Managing the assets has become a challenging task. Therefore, the best way to ensure that all the corporate assets are managed and secured properly in a workplace …
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In just a few years, the way mobile devices are used in a workplace has changed dramatically. The risks involved with the use of smartphones and implementing BYOD (Bring Your Own Device) policy at corporates has given rise to mobile device management solution. The software allows organizations to manage, monitor and secure all the enrolled …
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With the emergence of digitization, telcos are observing an explosion of competition. Due to the rapid changes brought in by latest technological developments, customers’ requirements have increased. Moreover, with Covid-19 outbreak, people and businesses are shifting to digital means to manage their work load, which has given way to increased networking requirements. Consequently, to thrive …
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Monitoring and contacting field service workers is challenging. Without the right tools, doing so can get costly and inefficient in the long run. If you’re struggling to support and manage your remote teams, it is high time to start looking into the various field service management solutions (FSM) for your business. These are software solutions …
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It is rightly remarked, “The more efficient your business, the more profitable you are.” Each and every day, call centers carry out hundreds of processes, right from handling customer interactions to training, attending meetings, etc. However, with onset of digital age, customer demands have significantly increased and if your call center is not keeping up …
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Derek Siver has rightly said, “Customer service is the new marketing.” When you offer your customers a superior service, they are likely to recommend you to others. Therefore, to offer a high quality service, online smartphone support tool helps telcos to deliver instant resolutions to customer queries within just a few clicks. Device and support …
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Historically, telecommunication companies have struggled to work on subscriber devices remotely. Moreover, waiting for too long to get queries resolved, leaves a negative impact on customer experience. However, MDM for telecom empowers operators to effectively and efficiently manage each stage of the customer lifecycle starting from provisioning the device with certified configuration settings and service …
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Tech companies have revolutionized wearable devices, thus creating a space in the industry for tools that protect and inform users in their day-to-day lives. The adoption of wearables in corporate world is increasing at a significant pace. Wearables have the potential to unlock a new world of technology for both employers as well as employees …
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Telecommunications industry is undergoing a huge digital transformation. This paradigm shift has empowered telcos to serve customers in the most effective and efficient way possible. Moreover, as the countries across the world continue their fight against Covid-19 pandemic, telcos are trying to discover alternative methods of serving their customers without direct person-to-person contact. Moving beyond …
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