With the emergence of digitization, telcos are observing an explosion of competition. Due to the rapid changes brought in by latest technological developments, customers’ requirements have increased. Moreover, with Covid-19 outbreak, people and businesses are shifting to digital means to manage their work load, which has given way to increased networking requirements. Consequently, to thrive …
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Monitoring and contacting field service workers is challenging. Without the right tools, doing so can get costly and inefficient in the long run. If you’re struggling to support and manage your remote teams, it is high time to start looking into the various field service management solutions (FSM) for your business. These are software solutions …
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It is rightly remarked, “The more efficient your business, the more profitable you are.” Each and every day, call centers carry out hundreds of processes, right from handling customer interactions to training, attending meetings, etc. However, with onset of digital age, customer demands have significantly increased and if your call center is not keeping up …
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Derek Siver has rightly said, “Customer service is the new marketing.” When you offer your customers a superior service, they are likely to recommend you to others. Therefore, to offer a high quality service, online smartphone support tool helps telcos to deliver instant resolutions to customer queries within just a few clicks. Device and support …
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Historically, telecommunication companies have struggled to work on subscriber devices remotely. Moreover, waiting for too long to get queries resolved, leaves a negative impact on customer experience. However, MDM for telecom empowers operators to effectively and efficiently manage each stage of the customer lifecycle starting from provisioning the device with certified configuration settings and service …
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Tech companies have revolutionized wearable devices, thus creating a space in the industry for tools that protect and inform users in their day-to-day lives. The adoption of wearables in corporate world is increasing at a significant pace. Wearables have the potential to unlock a new world of technology for both employers as well as employees …
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Telecommunications industry is undergoing a huge digital transformation. This paradigm shift has empowered telcos to serve customers in the most effective and efficient way possible. Moreover, as the countries across the world continue their fight against Covid-19 pandemic, telcos are trying to discover alternative methods of serving their customers without direct person-to-person contact. Moving beyond …
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The increasing popularity of smartphones and their extensive adoption in corporate world is a proven fact. As enterprises are facing the growing need to offer employees flexible remote work options, it has become crucial for them to leverage security software to manage, monitor and secure data that is being accessed through these devices remotely. This …
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Nearly every telecom operator in the world faces a steep hill to climb when it comes to reducing overhead costs. It can be overwhelming at times if you do not have proper tools or support to overcome this issue. However, device management solution helps telecom operators to cut down operational expenditure while keeping customer experience …
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Telecom operators across the world are experiencing difficult times as digitization is reshaping the industry landscape. The reduction in ARPU (Average Revenue Per User) is further heightened due to fierce competition in telecom marketplace. This leaves companies scratching their head while finding the road to increase customer experience and revenue. This is where device management …
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