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Role of Visual Guides for Routers, IPTVs & IoT Hardware

March 4, 2021

Providing great products or services is no longer enough for a telecom operator to earn customer loyalty. Most of the companies fail to attain customer retention as they become unsuccessful in providing solutions to customer queries. Therefore, to differentiate themselves from their competitors, telecom operators need to provide visual guides to increase customer experience. Visual …
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Role of Visual Guides

How Can Telecom Operators Provide Remote Assistance To Customers?

February 16, 2021

Digitization is compelling telecom operators to change their business models and adapt to the new market reality. Due to the rapid changes brought in by latest technological developments, customers’ requirements have increased. Customers today want instant support services. Therefore, to become successful in this highly competitive world, telecommunication companies need to provide a superior experience …
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How Can Telecom Operators Provide Remote Assistance To Customers

Role of Device Management for Successful 5G Deployments

February 8, 2021

Mobile communication systems have continuously evolved through wireless technology innovation into 2G, 3G and then 4G to keep pace with ever increasing voice and data traffic. The primary goal of these networks was to enrich people’s life through communication. However, when it comes to 5G, it is not only about having a faster mobile network. …
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5G

How Can Telecom Operators Improve First Call Resolution (FCR)

January 25, 2021

The biggest goal of every telecom operator is to increase customer retention and gain competitive advantage. But how to do this? Customers ask questions of all kinds. They could be looking for: information, advice, help, guidance or more.. Thus, equipping your agents with the right support tools and devices is important. Doing so will improve …
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Improve FCR

How Sim & Device Management helps telcos to deliver complete CX

December 22, 2020

With the emergence of digitization, telcos are observing an explosion of competition. Due to the rapid changes brought in by latest technological developments, customers’ requirements have increased. Moreover, with Covid-19 outbreak, people and businesses are shifting to digital means to manage their work load, which has given way to increased networking requirements. Consequently, to thrive …
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Sim Management

How Telecom Operators Can Increase Call Center Efficiency

December 10, 2020

It is rightly remarked, “The more efficient your business, the more profitable you are.”  Each and every day, call centers carry out hundreds of processes, right from handling customer interactions to training, attending meetings, etc. However, with onset of digital age, customer demands have significantly increased and if your call center is not keeping up …
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How telecom operators can increase call center efficiency

Online Smartphone Support: Wow Your Customers With Instant Resolutions To Device Queries

December 7, 2020

Derek Siver has rightly said, “Customer service is the new marketing.” When you offer your customers a superior service, they are likely to recommend you to others. Therefore, to offer a high quality service, online smartphone support tool helps telcos to deliver instant resolutions to customer queries within just a few clicks. Device and support …
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Online-Smartphone-Support

What is Mobile Device Management & Why it matters to telecom operators?

December 1, 2020

Historically, telecommunication companies have struggled to work on subscriber devices remotely. Moreover, waiting for too long to get queries resolved, leaves a negative impact on customer experience. However, MDM for telecom empowers operators to effectively and efficiently manage each stage of the customer lifecycle starting from provisioning the device with certified configuration settings and service …
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MDM for Telecom operators

Contactless Service: Visual Engagement Strategies To Step Up Customer Support

November 19, 2020

Telecommunications industry is undergoing a huge digital transformation. This paradigm shift has empowered telcos to serve customers in the most effective and efficient way possible. Moreover, as the countries across the world continue their fight against Covid-19 pandemic, telcos are trying to discover alternative methods of serving their customers without direct person-to-person contact. Moving beyond …
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Contactless Service

Device Management – A Ticket For Telecom Operators To Reduce OPEX

October 22, 2020

Nearly every telecom operator in the world faces a steep hill to climb when it comes to reducing overhead costs. It can be overwhelming at times if you do not have proper tools or support to overcome this issue. However, device management solution helps telecom operators to cut down operational expenditure while keeping customer experience …
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Reduce Opex
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