With the emergence of digitization, telcos are observing an explosion of competition. Due to the rapid changes brought in by latest technological developments, customers’ requirements have increased. Moreover, with Covid-19 outbreak, people and businesses are shifting to digital means to manage their work load, which has given way to increased networking requirements. Consequently, to thrive …
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It is rightly remarked, “The more efficient your business, the more profitable you are.”  Each and every day, call centers carry out hundreds of processes, right from handling customer interactions to training, attending meetings, etc. However, with onset of digital age, customer demands have significantly increased and if your call center is not keeping up …
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Derek Siver has rightly said, “Customer service is the new marketing.” When you offer your customers a superior service, they are likely to recommend you to others. Therefore, to offer a high quality service, online smartphone support tool helps telcos to deliver instant resolutions to customer queries within just a few clicks. Device and support …
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Telecommunications industry is undergoing a huge digital transformation. This paradigm shift has empowered telcos to serve customers in the most effective and efficient way possible. Moreover, as the countries across the world continue their fight against Covid-19 pandemic, telcos are trying to discover alternative methods of serving their customers without direct person-to-person contact. Moving beyond …
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Nearly every telecom operator in the world faces a steep hill to climb when it comes to reducing overhead costs. It can be overwhelming at times if you do not have proper tools or support to overcome this issue. However, device management solution helps telecom operators to cut down operational expenditure while keeping customer experience …
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Telecom operators across the world are experiencing difficult times as digitization is reshaping the industry landscape. The reduction in ARPU (Average Revenue Per User) is further heightened due to fierce competition in telecom marketplace. This leaves companies scratching their head while finding the road to increase customer experience and revenue. This is where device management …
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Productive employees are what makes a company successful. They are the heart of every little or big achievement of an organization. However, if you do not leverage the optimal solution to increase productivity of your employees, your business is likely to suffer. This is where device management solution steps in.  Device management solution has enabled …
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As per a 2020 report, 59% of global population are internet users and the average time spent per day on internet is 6 hours & 42 minutes. With the Covid pandemic, telecom operators saw major spike in data usage and some network operators also saw internet & network downtime due to heavy usage during initial …
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Today, every person wants to enjoy streaming videos, games, faster downloading of apps and movies and that too without waiting for even a minute. And so, with an aim to improve user experience, 5G is set to take connectivity to a whole new level. The ease and speed at which it has improved our day-to-day …
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