How Sim & Device Management helps telcos to deliver complete CX
With the emergence of digitization, telcos are observing an explosion of competition. Due to the rapid changes brought in by latest technological developments, customers’ requirements have increased. Moreover, with Covid-19 outbreak, people and businesses are shifting to digital means to manage their work load, which has given way to increased networking requirements. Consequently, to thrive …
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How Telecom Operators Can Increase Call Center Efficiency
It is rightly remarked, “The more efficient your business, the more profitable you are.” Each and every day, call centers carry out hundreds of processes, right from handling customer interactions to training, attending meetings, etc. However, with onset of digital age, customer demands have significantly increased and if your call center is not keeping up …
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Online Smartphone Support: Wow Your Customers With Instant Resolutions To Device Queries
Derek Siver has rightly said, “Customer service is the new marketing.” When you offer your customers a superior service, they are likely to recommend you to others. Therefore, to offer a high quality service, online smartphone support tool helps telcos to deliver instant resolutions to customer queries within just a few clicks. Device and support …
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What is Mobile Device Management & Why it matters to telecom operators?
Historically, telecommunication companies have struggled to work on subscriber devices remotely. Moreover, waiting for too long to get queries resolved, leaves a negative impact on customer experience. However, MDM for telecom empowers operators to effectively and efficiently manage each stage of the customer lifecycle starting from provisioning the device with certified configuration settings and service …
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Contactless Service: Visual Engagement Strategies To Step Up Customer Support
Telecommunications industry is undergoing a huge digital transformation. This paradigm shift has empowered telcos to serve customers in the most effective and efficient way possible. Moreover, as the countries across the world continue their fight against Covid-19 pandemic, telcos are trying to discover alternative methods of serving their customers without direct person-to-person contact. Moving beyond …
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Device Management – A Ticket For Telecom Operators To Reduce OPEX
Nearly every telecom operator in the world faces a steep hill to climb when it comes to reducing overhead costs. It can be overwhelming at times if you do not have proper tools or support to overcome this issue. However, device management solution helps telecom operators to cut down operational expenditure while keeping customer experience …
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How Telecom Companies Can Leverage Device Management Solution To Boost ARPU
Telecom operators across the world are experiencing difficult times as digitization is reshaping the industry landscape. The reduction in ARPU (Average Revenue Per User) is further heightened due to fierce competition in telecom marketplace. This leaves companies scratching their head while finding the road to increase customer experience and revenue. This is where device management …
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Device Management: An Empowering Software for Telcos To Increase Employee Productivity
Productive employees are what makes a company successful. They are the heart of every little or big achievement of an organization. However, if you do not leverage the optimal solution to increase productivity of your employees, your business is likely to suffer. This is where device management solution steps in. Device management solution has enabled …
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How to Provide interactive CX in Telecom
As per a 2020 report, 59% of global population are internet users and the average time spent per day on internet is 6 hours & 42 minutes. With the Covid pandemic, telecom operators saw major spike in data usage and some network operators also saw internet & network downtime due to heavy usage during initial …
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Top 5G Benefits for Telecom
Today, every person wants to enjoy streaming videos, games, faster downloading of apps and movies and that too without waiting for even a minute. And so, with an aim to improve user experience, 5G is set to take connectivity to a whole new level. The ease and speed at which it has improved our day-to-day …
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