Device Diagnostics

We provide you solutions that assist in self diagnosing device issues and provide users with correct troubleshooting steps needed to resolve them. Device diagnostics tool helps conduct a scan on devices and then highlights what’s wrong with the device, after which it provides customers with enough data to point them in the right direction.

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Device-Diagnostics

How Devicemax can help in self diagnosing device issues

Remote Troubleshooting

The customer can be anywhere while utilizing mobile communication services, so, enabling remote support to fix device issues is significant for telecom operators. Therefore, device management software offers operators a solution that helps to self diagnose device related issues and provides subscribers with instructions to troubleshoot issues. Fix technical issues related to devices remotely with OTA management capabilities.

Remote-Troubleshooting

Device Health Monitoring

Monitor real-time device health status including device battery level, memory storage information, signal strength, APN, data consumption, cellular network, app updates and more. After a self diagnosing test, it detects the issues causing consistent lags on the device and provides customers right guidance to troubleshoot issues and maximize device performance. For instance - if a device’s storage is full, it sends a push notification to user to clean up the memory and maximize device efficiency

Device-Health-Monitoring

Self Diagnose Device Components

Self diagnose all the device components functionality such as speakers, microphone, rear and front camera, display, proximity sensor, touch screen, etc, to detect any faults in the device and offer guides to repair them. Check for device firmware updates and send push notifications to users in order to install them. During the detection, customers just need to follow the instructions prompted on the screen of their device.

Self-Diagnose-Device-Components

Device Help Guides

Put customers’ minds at ease by providing them with an accurate diagnosis of their smartphone and optimize phone settings to speed up the device. Prompt customers with an interactive troubleshooting guide to help them walk through common device issues and their resolutions. Self diagnose as well as help customers fix handset related issues to provide an engaging and intuitive user experience.

Device-Help-Guides

Enable Remote Support and Increase User Experience

Devicemax provides telecom operators solutions that help conduct a diagnostics test on devices to identify issues in overall device health and its components. After self diagnosing device issues, it assists users with the right troubleshooting steps to quickly fix handset issues, thus minimizing device downtime, reducing field visits and decreasing operational expenses. Maximize device efficiency and provide a superlative experience to customers in just a few taps.

Enable-Remote-Support-and-Increase-User-Experience

How to Guides & Simulators

Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.

Contactless support

Contactless
Support

Provide technical support to customers through real time visual engagement backed with mixed reality. Offer high quality service and avoid unnecessary field visits as well as costs.

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Home-fixed-line-Support

Fixed Line & 5G Support

Solutions that enable customer support agents to drive co-browsing in real-time and provide remote assistance to users. Fix issues remotely to increase customer satisfaction and retention.

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18k-devices

Device & Support Guides

We have a vast repository of 18,000+ devices covering over 40 scenarios related to installation and troubleshooting. Also, updations in repository are done on regular basis.

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Unbranded-Devices

Solutions for Unbranded Devices

Do most of your subscribers use unbranded devices? Devicemax is here for your rescue! Provide instant support to customers who are using unbranded devices with one time menu identification.

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Device Care & Online Support

Resolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot

Self Healing App

Self Healing Apps

Deliver a full gamut of customer care services through in-app support. Allow customers to solve simple issues with an interactive self-care suite and increase user experience.

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Device-Self-Care

Device Self Care

Engage customers using interactive visual how to guides and decision trees. Integrate them with websites and self-care apps for installation and troubleshooting.

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Virtual-Assistant

Virtual Assistant

AI backed chatbots offer 24*7 support services to resolve customer queries. Reduce workload of the overwhelmed support personnel and empower them to focus on critical issues.

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