The customer can be anywhere while utilizing mobile communication services, so, enabling remote support to fix device issues is significant for telecom operators. Therefore, device management software offers operators a solution that helps to self diagnose device related issues and provides subscribers with instructions to troubleshoot issues. Fix technical issues related to devices remotely with OTA management capabilities.
Monitor real-time device health status including device battery level, memory storage information, signal strength, APN, data consumption, cellular network, app updates and more. After a self diagnosing test, it detects the issues causing consistent lags on the device and provides customers right guidance to troubleshoot issues and maximize device performance. For instance - if a device’s storage is full, it sends a push notification to user to clean up the memory and maximize device efficiency
Self diagnose all the device components functionality such as speakers, microphone, rear and front camera, display, proximity sensor, touch screen, etc, to detect any faults in the device and offer guides to repair them. Check for device firmware updates and send push notifications to users in order to install them. During the detection, customers just need to follow the instructions prompted on the screen of their device.
Put customers’ minds at ease by providing them with an accurate diagnosis of their smartphone and optimize phone settings to speed up the device. Prompt customers with an interactive troubleshooting guide to help them walk through common device issues and their resolutions. Self diagnose as well as help customers fix handset related issues to provide an engaging and intuitive user experience.
Devicemax provides telecom operators solutions that help conduct a diagnostics test on devices to identify issues in overall device health and its components. After self diagnosing device issues, it assists users with the right troubleshooting steps to quickly fix handset issues, thus minimizing device downtime, reducing field visits and decreasing operational expenses. Maximize device efficiency and provide a superlative experience to customers in just a few taps.
Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.
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We have a vast repository of 18,000+ devices covering over 40 scenarios related to installation and troubleshooting. Also, updations in repository are done on regular basis.Read More
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