The customer can be anywhere while utilizing mobile communication services, so, enabling remote support to fix device issues is significant for telecom operators. Therefore, device management software offers operators a solution that helps to self diagnose device related issues and provides subscribers with instructions to troubleshoot issues. Fix technical issues related to devices remotely with OTA management capabilities.
Monitor real-time device health status including device battery level, memory storage information, signal strength, APN, data consumption, cellular network, app updates and more. After a self diagnosing test, it detects the issues causing consistent lags on the device and provides customers right guidance to troubleshoot issues and maximize device performance. For instance - if a device’s storage is full, it sends a push notification to user to clean up the memory and maximize device efficiency
Self diagnose all the device components functionality such as speakers, microphone, rear and front camera, display, proximity sensor, touch screen, etc, to detect any faults in the device and offer guides to repair them. Check for device firmware updates and send push notifications to users in order to install them. During the detection, customers just need to follow the instructions prompted on the screen of their device.
Put customers’ minds at ease by providing them with an accurate diagnosis of their smartphone and optimize phone settings to speed up the device. Prompt customers with an interactive troubleshooting guide to help them walk through common device issues and their resolutions. Self diagnose as well as help customers fix handset related issues to provide an engaging and intuitive user experience.
Devicemax provides telecom operators solutions that help conduct a diagnostics test on devices to identify issues in overall device health and its components. After self diagnosing device issues, it assists users with the right troubleshooting steps to quickly fix handset issues, thus minimizing device downtime, reducing field visits and decreasing operational expenses. Maximize device efficiency and provide a superlative experience to customers in just a few taps.
Deliver a full gamut of customer care services through in-app support. Allow customers to solve simple issues with an interactive self-care suite and increase user experience.Read More
Help customers keep a check on device health status proactively. Provide right troubleshooting steps to fix issues and maximize device performance.Read More
AI backed chatbots offer 24*7 support services to resolve customer queries. Reduce workload of the overwhelmed support personnel and empower them to focus on critical issues.Read More
Integrating with your backend systems, thus allowing contact center agents to drive co-browsing with customer consent to remotely fix issues, thereby reducing field visits by engineers, also reducing overall support costs.Read More