Device Remote

Take a proactive approach to manage devices and troubleshoot issues in real-time to improve efficiency. Monitor device health and offer immediate assistance to users in need of technical support to reduce support costs and increase device availability. Push files, documents, settings widget, software updates and more, remotely and keep devices streamlined to improve operational processes and enhance security.

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Features of Remote Troubleshooting

How does it work?


Monitor System Information

View detailed information of corporate assets including OS version, installed software, battery percentage, network status, available memory, and more. Detect performance issues and provide remote assistance to end users over the air.


Remote Helpdesk

Remotely access managed devices and assist users in real-time to troubleshoot device issues, cut down support costs and reduce the need for agent involvement. Use co-browsing feature to explain users with contactless support about resolution for any given problem.


Decrease Device Downtime

Self healing capabilities ensure that any device issue is self diagnosed and troubleshooting for the same is done, thus ensuring that minimum number of tickets related to downtime are raised. Monitor device screen in real-time to identify and fix issues.

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