Device Remote
Troubleshooting

Keep a track on device health and monitor real-time device status such as data limit, signal strength, battery level, APN, device storage information, app updates, etc. Optionally, alerts can be sent in case a device crosses the defined limit. Troubleshoot issues in real-time and increase device lifetime.

Remotely view screen of a device in real-time and take screenshots, install updates, delete folders, download applications, and more without user intervention. From bad networks to apps that crash in-between, resolve it right then without any need of bringing devices to IT team for repair.

Remotely access device settings to reduce manual effort while troubleshooting. Push settings page remotely to devices to enable users to access them. Manage device settings widget over lockdown mode and remotely enable or disable it as per business requirements.

Set device lock pin and prevent someone else from using the device, thus helping to increase security of corporate resources. Set complex passcodes to prevent users from logging in case of malpractice. Reset device lock pin without any hassles in case a user forgets or wants to update.

Lock or wipe a device remotely in case it goes missing, to secure confidential enterprise data. Complete wipe allows to delete all the files and folders from a device, therefore rendering it as a formatted device, while partial data wipe feature deletes specific files and folders from device storage.

Generate and push content remotely on devices and enable employees to easily access enterprise data without compromising on security. Push contacts, software updates, agreements, documents, images, etc remotely on devices and maintain business viability.

Communicate over SMS in case internet connectivity is not available or down. All policies, remote installation and troubleshooting can be done over SMS thus keeping devices up-to-date and delivering real-time assistance to employees in need of technical support.

Send applicable security policies, new updates, debug instructions, reminders, etc to employee devices for their information. The message runs as a scroller which can be changed or updated anytime and provides an easy way to communicate with end users.

Troubleshoot device issues in real-time to decrease device downtime and improve workforce productivity. Gain end-to-end visibility of entire device ecosystem and fix issues without making on-site visits. This helps save time and operational costs.