Simplifying broadband & fixed line support for connected consumers

5G & IoT are paving way for smarthomes. Telecom operators today have move beyond cellular and providing services such as broadband, IPTV, fixed line and more. For generating higher ARPU & maintaining NPS scores, operators should enable consumers throughout the lifecycle right from setup, installation, troubleshooting and on-going updates. We offer cognitive solutions with selfcare modules to enable these.

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Fixed Line Support

Looking to address your top call drivers effectively?

5G Support

Adoption of 5G by customers is a crucial step for its success. Telecom operators need to make sure that they’re equipped for handling device and network related queries for 5G. These can be questions around battery life, security, network provisioning and more. We provide 5G ready telecom content which act as ready reckoners not just for contact center agents but also for customers on self service channels.

5G-Support

IoT Support

5G is going to revolutionize and the number of connected devices per household will be as high as 50. Connected devices make life simpler with the help of automation and voice commands; however setting up IoT devices can be complicated. Ready guides with step by step instructions help in faster setups and also self diagnostics keep a check on device & connectivity health at all times in a proactive manner.

IoT-Support

Fixed Line Support

Fixed line phones act as the backbone of connectivity ecosystem for all wireless connected devices. This also leads in huge OPEX cost of field engineers & technicians to help customers be up & running at all times. A visual guided solution available for your customers across website as well as your contact center agents helps in faster resolution of issues with higher CSAT & NPS scores.

Fixed-Line-Support

Broadband Support

Common problems faced while using broadband are related to internet speed, connectivity amongst devices, planned network outages and data balance or plan related concerns. These challenges are the top drivers for operators providing broadband solutions as well as ISPs. These can be solved using visual guides & step by step assistance

Broadband-support

Evolution of support for Telecom Operators

Operators are always on top with their offerings and have evolved from cellular to data to broadband and now 5G Support.
With this evolution, the ways of providing support to consumers also needs to be elevated. Technologies such as AR & VR have introduced mixed reality (MR).
Allowing users to use the camera of their smartphone which enables in real time AI based support explaining about the installation or troubleshooting process.

Evolution-of-support-for-Telecom-Operators

How to Guides & Simulators

Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.

Contactless support

Contactless
Support

Deploy mixed reality and provide instant solutions to customer queries. Increase visual engagement in real time with AI based support and elevate customer experience.

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18k-devices

Device & Support
Guides

With our extensive repository of 18,000+ devices such as routers, smartphones, etc, we cover 40+ scenarios related to installation and troubleshooting. Also, it is updated on a regular basis.

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Solutions-for-unbranded devices

Solutions for Unbranded Devices

Our device management platform also provides solutions for unbranded devices. Therefore, deliver quick resolutions to customer queries with one time menu identification.

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Device Care & Online Support

Resolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot

Self Healing App

Self Healing Apps

Deploy a self-care app to help users to solve simple queries related to troubleshooting and installation. Elevate user experience with in-app support and increase customer retention.

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Device-Diagnostics

Device Diagnostics

Solutions that can monitor device health to diagnose technical issues and provide customers correct troubleshooting steps to fix them, thus helping you uplift CX.

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Device-Self-Care

Device Self Care

Create interactive, self-service components such as visual how to guides and decision trees. Integrate them with self-care apps, websites and empower customers to easily fix device issues.

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Virtual-Assistant

Virtual Assistant

Virtual assistants to optimize support requests including maintenance, billing inquiries, network, connectivity and more. Save significant time for agents to focus on more complex issues.

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