Adoption of 5G by customers is a crucial step for its success. Telecom operators need to make sure that they’re equipped for handling device and network related queries for 5G. These can be questions around battery life, security, network provisioning and more. We provide 5G ready telecom content which act as ready reckoners not just for contact center agents but also for customers on self service channels.
5G is going to revolutionize and the number of connected devices per household will be as high as 50. Connected devices make life simpler with the help of automation and voice commands; however setting up IoT devices can be complicated. Ready guides with step by step instructions help in faster setups and also self diagnostics keep a check on device & connectivity health at all times in a proactive manner.
Fixed line phones act as the backbone of connectivity ecosystem for all wireless connected devices. This also leads in huge OPEX cost of field engineers & technicians to help customers be up & running at all times. A visual guided solution available for your customers across website as well as your contact center agents helps in faster resolution of issues with higher CSAT & NPS scores.
Common problems faced while using broadband are related to internet speed, connectivity amongst devices, planned network outages and data balance or plan related concerns. These challenges are the top drivers for operators providing broadband solutions as well as ISPs. These can be solved using visual guides & step by step assistance
Operators are always on top with their offerings and have evolved from cellular to data to broadband and now 5G Support.
With this evolution, the ways of providing support to consumers also needs to be elevated. Technologies such as AR & VR have introduced mixed reality (MR).
Allowing users to use the camera of their smartphone which enables in real time AI based support explaining about the installation or troubleshooting process.
Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.
Deploy mixed reality and provide instant solutions to customer queries. Increase visual engagement in real time with AI based support and elevate customer experience.
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With our extensive repository of 18,000+ devices such as routers, smartphones, etc, we cover 40+ scenarios related to installation and troubleshooting. Also, it is updated on a regular basis.
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Our device management platform also provides solutions for unbranded devices. Therefore, deliver quick resolutions to customer queries with one time menu identification.
Read MoreResolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot
Deploy a self-care app to help users to solve simple queries related to troubleshooting and installation. Elevate user experience with in-app support and increase customer retention.
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Solutions that can monitor device health to diagnose technical issues and provide customers correct troubleshooting steps to fix them, thus helping you uplift CX.
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Create interactive, self-service components such as visual how to guides and decision trees. Integrate them with self-care apps, websites and empower customers to easily fix device issues.
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Virtual assistants to optimize support requests including maintenance, billing inquiries, network, connectivity and more. Save significant time for agents to focus on more complex issues.
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