Empowering
Telecom Operators with
Higher Revenues, Enhanced Productivity & Lower Costs

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Our Solutions

How to Guides & Simulators

Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.

5g

5G
Support

With the rollout of 5G, every home will be a cell site in itself. Make it easier for consumers to unleash the potential of IoT devices and set up their smarthomes in today’s connected world. Use a visual guide platform to create virtual representation for your top call drivers.

Fixed Line
Support

Setup, installation and maintenance of fixed line devices made easy. Integrate with your backend systems, thus allowing contact center agents to drive co-browsing with customer consent to remotely fix issues, thus reducing field visits by engineers and reducing overall support costs.

Mobile Device
Support 18k+

An extensive repository of 18,000+ connected devices which includes smartphones, routers, IPTVs, IoT devices & more. Covering over 40+ scenarios related to installation & troubleshooting. Our device library is updated on a regular basis whenever there’s a launch of a new smartphone.

Solutions for
Unbranded Devices

Applicable for markets where branded smartphone penetration is not heavy and subscribers are using unbranded devices. 1 time menu identification of unbranded devices helps in resolving customer queries.

Device Care & Online Support

Resolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot

Self Healing Apps

Be it a self-service app or an SDK to be a part of your self-care app, we provide solutions that’ll facelift the experience of your current in-app support.

Device Diagnostics

Solutions that help in self diagnosing technical issues related to devices and prompt customers with the right troubleshooting steps required to fix them.

Online Device Self Care

Decision trees & visual how to guides to create intuitive content for support agents & customers. Easily publish them across channels, for installation & troubleshooting.

Virtual Assistant

Telecom ready chatbot to handle top queries related to billing, network, connectivity and more. Deflect tickets at your contact centers and enable digital adoption.

SIM & Device Management Solutions

A diversified portfolio of SIM & Device solutions helps operators to be future ready to make the best of 5G rollouts, IoT deployments. Aside from that, keep control of all your devices remotely.

SIM OTA

Use cases from SPN change to IMSI management can be managed using a SIM OTA platform. Helping operators understand consumer consumption better and eventually increase data ARPU.

Device Management

Auto detect new devices latched on to your network by subscribers and push them the right APN & configuration settings for a seamless on-boarding experience to increase Customer Experience.

VoLTE Device Entitlement Server

Operators have invested a lot in launching 4G & VoLTE solutions for today’s connected consumer. Helping operators to auto configure settings for immediate data consumption at high speed.

Enterprise MDM

Deliver more value to your enterprise customers with solutions related to device lockdown, remote management, data erase from device, geo fencing and more as a bundled offering.

Benefits Delivered

Productivity

We help your learning teams get insights on the processes they’ve created and their consumption by agents. Support specialists feel comfortable handling complex issues while keeping CSAT on top. CX Heads & supervisors can see tangible results in the form of Reduced AHT, OPEX reduction and overall customer happiness by measuring NPS metrics.

Higher ARPU

A seamless onboarding experience and ready to use data leads in better data consumption by subscribers. This helps in pushing through the right plans and offers to them with relevant information which helps in increasing Average Revenue Per User (ARPU) leading to overall revenue growth of your line of business (LOB).

Cost Reduction

Empowering agents in solving tickets faster leads better utilization at contact centers and also an increase in agent satisfaction. Call Deflection by using self-service channels such as website, self-care app and chatbot leads in reducing your OPEX costs of your support function.

Flexible Deployment Solutions

On Premise

Use your private cloud to deploy the platform which helps in easy configuration while total control of servers & policies on your end.

Cloud

Scalable & secure cloud deployment to get your solution deployed within a couple of days with regular updates of new features.

Hybrid Deployment

Use your private cloud to deploy the platform which helps in easy configuration while total control of servers & policies on your end.

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