Identify devices on the network based on triplet information and retrieve real-time device information including location, connection type, presence on the network, roaming and more. Device details can be used for configuration, troubleshooting as well as to promote new data services on subscriber devices.
After detecting a new device on the network, device management solution automatically pushes the right APN and configuration settings utilizing the right device setup method such as manual SMS setup guide, standard OMA CP over the air configuration, etc. It facilitates immediate service consumption and strengthens customer experience.
Solve VoLTE handset configuration problems by enabling over the air (OTA) configuration of operators’ service settings on a device. Device entitlement server helps telecom companies with a standardized way to authenticate VoLTE devices automatically and push settings to the handsets over the air to allow customers to utilize the services they are entitled to.
Just one time menu identification helps in resolving queries and increasing customer experience. Also, it helps to provide manual setup guide over SMS for devices that do not support over the air configuration process.
Context is the key to effective communication that drives best results. It is a DIY context aware campaign manager that helps you with actionable analytics based on Device Type, Network type, Network bands, VoLTE compatibility, Operating system and much more. These analytics help you take data driven decisions and create custom campaigns to send curated messaging.
Initiate new SIM services or change the contents of the SIM cards remotely without any need to call customer care. Manage, update and reconfigure SIM cards with new settings over the air.
Offer a hassle-free onboarding experience to customers and empower them to use services they are entitled to, right away. Provide self-service tools such as self-care application, decision trees, visual how to guides and more to enable end-users solve issues on their own and increase customer satisfaction and experience.
Detect new devices on the network and configure them automatically allowing immediate service consumption. View real-time device analytics to make personalized recommendations through marketing and promotional campaigns. AI-powered chatbots also help to pitch customers for an upgrade in product or service, on the basis of their previous purchase history.
Provide access to self-healing solutions including self-care applications, websites, AI backed virtual assistants, decision trees, etc, and empower customers to easily troubleshoot common issues, thus reducing operational expenditure as well as increasing customer satisfaction. Remotely configure new subscriber devices and reduce customer centre calls and costs.
VoLTE Device entitlement server helps solve handset configuration problems and enables over the air authentication of operators’ service settings on a device. Push correct settings to the device through an XML file over the air and empower subscribers to use the services they are entitled to.
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Manage, reconfigure and update subscriber SIM cards with new settings over the air without physical connectivity. Manage files, applets and entire SIM card lifecycle over the air remotely to enhance customer service and increase revenue. SIM OTA platform offers a cost-effective way to manage Multi IMSI , network brand name, preferred roaming networks and more on SIM remotely.
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Telecom Operators can reduce service costs by 20 to 40% by providing proactive care while enhancing customer experience.
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There are a number of manufacturers out there bringing new phones or tablets into the market. However, there’s no need to worry if your customer uses a phone from an unrecognized brand. Our device management solution is also suitable for subscribers who use unbranded devices. Just one time menu identification of these devices helps in troubleshooting issues.
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