Our Clientele
OptiTX streams device-level data into your operator analytics platform — whether the decision comes from AI, a rules engine, or your BI stack — and turns it into an action on the device.
Our Clientele
Improving telecom customer experience requires combining network data with device-level insight to fully understand service performance.
McKinsey & CompanySee Source: https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/winning-in-telecom-cx
Multiply one unnoticed device problem by a fleet of millions, and you get three things no operator wants:
OptiTX brings real-time on-device visibility and helps address these challenges.
Device-level insight — connectivity, configuration and QoS data your AI has never had direct access to.
When your AI decides a device needs a fix, OptiTX executes it on the handset — silently, with a full audit trail.
A prediction, a complaint, or the device noticing issues on its own — it runs through the same SDK and ends the same way: a fix applied on the handset.
Every operator analytics platform already understands the network: RAN, core, signaling. What it never had is the same clarity on the device itself. OptiTX adds the device-level insight that completes the story, which network visibility alone could never tell.
| Capability | AI / Network Systems Alone | OptiTX |
|---|---|---|
| Understands network state (RAN, core) | Yes | No |
| Sees real-time device state & QoS | No | Yes |
| Recommends a corrective action | Yes | No |
| Executes the action on the handset | No | Yes |
| Works when the device is offline | No | Self Heal |
| Feeds outcomes back to improve predictions | No | Yes |
OptiTX slots into your existing self-care app as the intelligence and execution layer your analytics system has been missing. Device-level data flows out to your existing analytics, ticketing, and BSS systems over standard APIs, and corrective actions flow back in, executed directly on the device — no core network integration or complex engineering work required. Your NOC, OSS/BSS stack, and existing tools stay exactly as they are. What changes is that they can finally see the device, and act on it.
Devices lose network settings (APN, VoLTE, preferred networks) after firmware updates or SIM swaps. Proactively sync and restore configurations to prevent service failures.
Profile downloads fail due to incompatibility or timeout. Detect failures in real-time and automatically resolve or escalate before subscribers abandon setup.
Subscribers buy 5G plans but devices stay on 4G, or roaming packages don't activate. Ensure every device receives and maintains the service tier it's provisioned for.
VoLTE/IMS registration failures cause repeated call drops. Diagnose and fix device-layer call failures that appear as network issues but aren't.
5–10% of fleet gradually loses config and stays unstable, generating persistent support tickets. Identify and auto-remediate before subscribers churn.
New devices don't inherit the right carrier profile or SIM configuration from the device they replace. Eliminate post-replacement service failures.
Service quietly fails (no network alarm) and subscribers churn without contacting support. Proactively surface and resolve issues before they become churn events.
Misconfigured devices inflate signaling load, roaming costs, and logistics spend while SLAs degrade due to device-layer issues. Get complete visibility and control of end-to-end device behavior.
The same device data splits two ways. No separate tools, no separate exports — one source of truth.
Per-device session state, configuration history, and RAN-event context.
Aggregated trends, device-health segments, and which corrections are moving support volume.
From a single on-device shortcut to an intelligent, adaptive diagnostics platform — a decade of engineering depth compounding into today's offline/online autonomous experience.
OptiTX is the newest chapter, not a first attempt.
Add the device layer to your network to get complete visibility and the ability to act on the device.