ProactivKare
Telecom Operators can reduce service costs by 20 to 40% by providing proactive care while enhancing customer experience.
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Telecom Operators can reduce service costs by 20 to 40% by providing proactive care while enhancing customer experience.
Request a quoteAll current support channels are reactive in mode and can lead to bad customer experience. A lot of customer requests, especially technical or troubleshooting related queries are not easy to comprehend and hence overall resolution time taken is higher.
Bring significant transformation in your self-care app which will not just improve customer experience but will provide you will all the insights that you need.
Detect | Diagnose | Heal
Notify customers once issues are detected with a resolution.
Enhanced selfcare support tools to educate and empower customers for end to end issue resolution.
Resolve issues automatically without any manual intervention from customers.
Offer better resolutions to customers with real time visual engagement backed by augmented reality. Troubleshoot device issues and avoid unnecessary field visits.
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Offer better resolutions to customers with real time visual engagement backed by augmented reality. Troubleshoot device issues and avoid unnecessary field visits.
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Mobile Device Management Solution for telecom operators helps to detect new devices over the network and authenticate them with right settings over the air (OTA) for a seamless onboarding experience. Create custom campaigns using device intelligence to send curated messaging enhance data ARPU.
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We have one of the largest repositories of device picture in the world with 40+ scenarios for each device. This telecom ready device & support guides can be published across your website, self-care app, contact centers to help agents as well as customers in scenarios related to device setup and troubleshooting thus making sure that subscribers unleash the potential of devices leading to higher Data ARPUs.
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