Troubleshoot technical support issues
Auto healing feature with real-time alerts
No internet connection required
Contact centre agents do not necessarily possess the precise knowledge required for troubleshooting every technical aspect. This results in high costs per call along with long wait and hold time.
Retail platforms generally have lengthy queues for troubleshooting devices and aren’t budget-friendly most of the time thus impacting digital initiatives.
Steady internet connectivity is crucial to access self service channels. Additionally, the platform incorporates only a handful of technical troubleshooting guides and delivers inconsistent information in most scenarios.
Notify customers once issues are detected with a resolution.
Enhanced selfcare support tools to educate and empower
customers for end to end issue resolution.
Resolve issues automatically without any manual
intervention from customers.
Proactive care will automatically resolve issues without requiring any assistance from your end. The smartphone automatic diagnostic tool can be facilitated without any manual support.
If your device is facing any technical support issues, Proactive care will employ self care support tools in the form of intelligent self care and proceed with troubleshooting post diagnosis.
Proactive care deals with customer queries remotely in offline mode. Connectivity to the internet isn’t required in order to operate the smartphone automatic diagnostic tool and leverage its auto diagnosis feature.
Proactive care incorporates an auto healing feature if there’s an issue with your phone or operator and manages OSS/BSS integration simultaneously.
Proactive care provides alerts for real time support by notifying users on issues being detected. You will be updated throughout the process without having to worry about the same.
Proactive care is a call deflection solution that enhances customer experience by leveraging an automatic diagnostics and healing feature.
Yes, it does. Proactive care provides alerts for real time support by notifying subscribers on issues being detected.
Yes, you can. The software can be operated remotely in an offline mode without requiring any internet connectivity for the same.
No, the software automatically resolves issues without requiring any assistance from your end. The automatic diagnostic tool can be facilitated without any manual support.
Proactive care's autonomous healing feature diagnoses any issues with your phone or operator and manages OSS/BSS integration simultaneously.
Therefore, we invite you to partner with us, and we will help you grow with a 3-way route to success.
