ProactivKare

Telecom Operators can reduce service costs by 20 to 40% by providing proactive care while enhancing customer experience.

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Enhance CX

Customer Support Ecosystem Challenges

All current support channels are reactive in mode and can lead to bad customer experience. A lot of customer requests, especially technical or troubleshooting related queries are not easy to comprehend and hence overall resolution time taken is higher.

customer-support

Contact Center

  • Long Wait and Hold Time
  • High Cost Per Call
  • Agent Knowledge
customer-support

Retail

  • Long Queues
  • Impacts Digital Initiatives
  • High Cost of Service
customer-support

Self Service Channels

  • Internet Connectivity is required
  • Limited Technical Troubleshooting Guides
  • Information Inconsistency

Why wait and react when you can detect and resolve?

Devicemax ProactivKare

Bring significant transformation in your self-care app which will not just improve customer experience but will provide you will all the insights that you need.

Features

Features

  • Automatic Diagnostics for Proactive Care
  • Troubleshoots technical support issues
  • Works in an offline mode
  • Manages OSS/BSS Integration for autonomous healing
  • Alerts for real time support
Benifit

Benefits

  • Call Deflection leading to reduced costs
  • Proactive Customer Engagement
  • Acts as an offline on device Bot
  • No code OSS/BSS integration
  • Drives Digital Transformation

How Does It Work?

Detect | Diagnose | Heal

Proactive Engagement

Notify customers once issues are detected with a resolution.

Intelligent Self Care

Enhanced selfcare support tools to educate and empower customers for end to end issue resolution.

Autonomous Healing

Resolve issues automatically without any manual intervention from customers.

Our Solutions

Contactless

Contactless Support

Offer better resolutions to customers with real time visual engagement backed by augmented reality. Troubleshoot device issues and avoid unnecessary field visits.

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Device-Diagnostics

Device Diagnostics

Offer better resolutions to customers with real time visual engagement backed by augmented reality. Troubleshoot device issues and avoid unnecessary field visits.

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Mobile device management

Mobile Device Management

Mobile Device Management Solution for telecom operators helps to detect new devices over the network and authenticate them with right settings over the air (OTA) for a seamless onboarding experience. Create custom campaigns using device intelligence to send curated messaging enhance data ARPU.

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Simplifying Device

Simplifying Device Concerns

We have one of the largest repositories of device picture in the world with 40+ scenarios for each device. This telecom ready device & support guides can be published across your website, self-care app, contact centers to help agents as well as customers in scenarios related to device setup and troubleshooting thus making sure that subscribers unleash the potential of devices leading to higher Data ARPUs.

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You’ll be in a good company

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