The user friendly interface of a mobile self-care app makes the entire navigation easy, convenient and time saving for customers, therefore, by deploying a self-healing app, customers can get their issues resolved in no time. It helps reduce volume of support calls and frees up crucial time for support agents to address critical customer issues in a timely manner. With in app-support, telcos can indulge customers in real-time communication with the brand to solve their queries and increase customer experience.
WIth a large subscriber base, self-healing apps serve as an effective promotion tool for service providers to pitch and sell value added services to customers on the basis of the ones they are using. Personalize cross promotions as well as upselling campaigns for customers to deliver relevant offerings. Tailor recommendations for hotspot devices, value added services, data plans, wallet and more by utilizing customer behavior segmentation.
Send push notifications to customers to remind them about pending bill payments, low prepaid balance, data plan exhaustion, data recharge and more. Send top ups or plan upgrades to customers to increase sales. For instance: if a user is about to exceed the current data plan, service providers can pitch a plan upgrade. These event based triggers allow telecom operators to bring back abandoned customers to complete their pending transactions on the app.
Users love to upgrade to new devices and are more likely to do so when offered a discount, therefore with a mobile self-care app, operators can promote telecom offers bundled with new devices which in turn helps them to increase sales. For example - customers who have purchased the latest iPhone would love to hear about a discount for related accessories.
Providing a non-intrusive marketing channel, self healing apps help operators offer a high quality service to users to increase customer loyalty and satisfaction. A user-friendly and handy mobile self-care app makes the support process easy as well as convenient and attracts more customers, thus helping operators to increase revenue. Provide multilingual support to customers and enable them to get resolutions in their native language. It offers a personalized experience to customers and leaves a positive brand impression ensuring complete satisfaction of customers and better business.
Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.
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