Self Healing Apps

Self healing apps have become a fundamental tool for service providers to resolve common issues faced by users and offer a seamless experience to customers. Create strong business-customer relationships with a customer-oriented approach for support and service, thereby making it easy for users to find resolutions to their queries as well as improve first contact resolution rate.

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Self Healing Apps

Create better business opportunities with self-healing apps

Faster Response Time

The user friendly interface of a mobile self-care app makes the entire navigation easy, convenient and time saving for customers, therefore, by deploying a self-healing app, customers can get their issues resolved in no time. It helps reduce volume of support calls and frees up crucial time for support agents to address critical customer issues in a timely manner. With in app-support, telcos can indulge customers in real-time communication with the brand to solve their queries and increase customer experience.

Faster Response Time

Cross-sell Other Services or Products

WIth a large subscriber base, self-healing apps serve as an effective promotion tool for service providers to pitch and sell value added services to customers on the basis of the ones they are using. Personalize cross promotions as well as upselling campaigns for customers to deliver relevant offerings. Tailor recommendations for hotspot devices, value added services, data plans, wallet and more by utilizing customer behavior segmentation. 

Cross-sell Other Services or Products

Event-based Triggers

Send push notifications to customers to remind them about pending bill payments, low prepaid balance, data plan exhaustion, data recharge and more. Send top ups or plan upgrades to customers to increase sales. For instance: if a user is about to exceed the current data plan, service providers can pitch a plan upgrade. These event based triggers allow telecom operators to bring back abandoned customers to complete their pending transactions on the app. 

Event-based Triggers

Promote Device with Bundled Offers

Users love to upgrade to new devices and are more likely to do so when offered a discount, therefore with a mobile self-care app, operators can promote telecom offers bundled with new devices which in turn helps them to increase sales. For example - customers who have purchased the latest iPhone would love to hear about a discount for related accessories. 

Promote Device with Bundled Offers

Gain Better Brand Value and Revenue

Providing a non-intrusive marketing channel, self healing apps help operators offer a high quality service to users to increase customer loyalty and satisfaction. A user-friendly and handy mobile self-care app makes the support process easy as well as convenient and attracts more customers, thus helping operators to increase revenue. Provide multilingual support to customers and enable them to get resolutions in their native language. It offers a personalized experience to customers and leaves a positive brand impression ensuring complete satisfaction of customers and better business.

Gain Better Brand Value and Revenue

How to Guides & Simulators

Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.

Contactless support

Contactless
Support

Enable real time AI based support to fix technical issues related to subscriber devices. Deliver faster resolutions to provide better customer experience and reduce support costs.

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Home-fixed-line-Support

Fixed Line & 5G Support

Drive co-browsing and guide customers interactively to troubleshoot device issues. Provide real-time support to reduce field visits by engineers as well as support costs and increase customer experience.

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18k-devices

Device & Support Guides

We have a repository of over 18,000 devices such as IoT devices, smartphones, etc which cover 40+ scenarios related to troubleshooting, installation and are updated on a regular basis.

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Solutions-for-unbranded devices

Solutions for Unbranded Devices

Our device management solution also offers solutions for subscribers who use unbranded devices. Just one time menu identification helps you solve customer queries instantly.

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Device Care & Online Support

Resolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot

Device-Diagnostics

Device Diagnostics

Detect device faults and help customers with instant solutions to fix them. Provide 24*7 support services to enhance customer experience and increase brand value.

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Device-Self-Care

Device Self Care

Publish visual guides and decision trees across self-service channels for installation and troubleshooting. Increase CX by offering quick access to resolution delivery.

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Virtual-Assistant

Virtual Assistant

AI backed chatbots to digitize customer support and provide superior experience. Save time and raise effectiveness of agents to focus on more complex issues.

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