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Enhance Selfcare and Empower Contact Centers with Devicemax Device Guides

Comprehensive Device Guide Platform offers an easy-to-follow, interactive guide supporting a wide range of devices to ease troubleshooting and strengthen self-care.

Brands that trust us

45+

Countries

40+

Clients

14+

Years of Experience

600 Mn+

Subscriber’s Supported

1 Bn+

Data Settings Sent

Features

  • Offline Accessibility
  • Multi-Lingual Support
  • 18k+ Device Database
  • Visual Guides
  • Step by step Instructions
  • Multichannel Support

Value it Delivers

Smooth Service Provisioning

Hassle-Free
Onboarding

Digital
Transformation

From in-depth tutorials to expert troubleshooting tips

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Supported Ecosystem

Mobile
Tablets  
Mifi’s
Routers
Wearables
IoT Devices
Mobile Apps

How does Device Guide assist users with hardware Selfcare support?

Instant Problem-Solving

  • Access step-by-step solutions 
  • Resolve issues quickly without waiting for customer support

Offline Functionality

  • Access solutions even without internet connectivity 
  • Ensures support in areas with limited network coverage

Language Accessibility

  • Guides available in Local languages
  • Breaks down communication barriers for the diverse User base

Visual Aids

  • Enhance understanding through visual content
  • Simplify complex instructions

Unlock the full potential of your device with our Offline Device Guides! Access essential device configurations without needing an internet connection. With just one click, you'll be directed to the exact settings page, simplifying your user experience.

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How do Device Guides strengthen Selfcare?

Easy Accessibility

  • Seamlessly integrates with existing digital platforms like website, bot, and Selfcare app 
  • Efficient search capabilities for quick information retrieval


Increased Product Knowledge

  • Deeper understanding of product features and capabilities
  • Higher customer engagement and loyalty

Improved First Contact Resolution

  • Faster issue resolution using comprehensive guides
  • Increased efficiency with step-by-step instructions in the local language.

Regular Updates

  • Guides are constantly updated to address new issues and device updates
  • Ensures relevance and accuracy of information


Transform Every Agent into a Product Expert

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