Proactive Selfcare
Proactive Selfcare is a call deflection solution which Detect | Diagnose | Heal the issues automatically around device settings or service provisioning or network and integrates with telecom selfcare mobile app.
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Proactive Selfcare is a call deflection solution which Detect | Diagnose | Heal the issues automatically around device settings or service provisioning or network and integrates with telecom selfcare mobile app.
Know more
ProaktivKare is a call deflection solution that integrates with your selfcare mobile app and backend systems using a no-code workflow manager to automatically detect and correct issues related to device settings, network connectivity and service provisioning in real-time.
Troubleshoot technical support issues
Autonomous healing with real time alerts
No internet connection required
Contact centre agents do not necessarily possess the precise knowledge required for troubleshooting every technical aspect. This results in high costs per call along with long wait and hold time.
Retail platforms generally have lengthy queues for troubleshooting devices and aren’t budget-friendly most of the time thus impacting digital initiatives.
Steady internet connectivity is crucial to access self-service channels. Additionally, the platform incorporates only a handful of technical troubleshooting guides and delivers inconsistent information in most scenarios.
Notify customers once issues are detected with a resolution.
Enhanced selfcare support tools to educate and empower customers for end to end issue resolution.
Resolve issues automatically without any manual intervention from customers.
ProaktivKare works by invoking the native OS capabilities, without grappling under challenges of AI based support delivery– Cost and Data Privacy. Managing OS and OEM complexities for over a decade has propelled its evolution and enhanced its efficiency.
Proactive care will automatically resolve issues without requiring any assistance from your end. The smartphone automatic diagnostic tool can be facilitated without any manual support.
Proactive care incorporates an auto healing feature if there’s an issue with your phone or operator and manages OSS/BSS integration simultaneously.
If your device is facing any technical support issues, Proactive care will employ self care support tools in the form of intelligent self care and proceed with troubleshooting post diagnosis.
Proactive care deals with customer queries remotely in offline mode. Connectivity to the internet isn’t required in order to operate the smartphone automatic diagnostic tool and leverage its auto diagnosis feature.
Proactive care provides alerts for real time support by notifying users on issues being detected. You will be updated throughout the process without having to worry about the same.
Call Deflection leading to reduced costs
Acts as an offline on device Bot
No code DIY OSS/BSS integration
Proactive care Customer Engagement
Drives Digital Transformation
Seamless integration with Selfcare app