How does Devicemax help your business?

ProaktivKare

ProaktivKare is a call deflection solution which Detect | Diagnose | Heal the issues automatically around device settings or service provisioning or network and integrates with telecom selfcare mobile app.

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Make Your Telecom Selfcare App Intelligent

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Troubleshoot technical support issues

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Autonomous healing with real time alerts

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No internet connection required

Intelligent Selfcare Without AI

ProaktivKare invokes native operating system capabilities to offer an intelligent solution that autonomously resolves issues without relying on AI, reducing costs and safeguarding data privacy. With over a decade of experience in managing OS and OEM complexities, ProaktivKare has evolved to resolve device settings, network connectivity, and service provisioning issues in real-time.

You Save, You Pay!

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Customer Support Ecosystem Challenges

contact center agent

Contact centre agents do not necessarily possess the precise knowledge required for troubleshooting every technical aspect. This results in high costs per call along with long wait and hold time.

Retail

Retail platforms generally have lengthy queues for troubleshooting devices and aren’t budget-friendly most of the time thus impacting digital initiatives.

Self service channels

Steady internet connectivity is crucial to access self service channels. Additionally, the platform incorporates only a handful of technical troubleshooting guides and delivers inconsistent information in most scenarios.

How Does It Work?

Proactive Engagement

Notify customers once issues are detected with a resolution.

Intelligent Self Care

Enhanced selfcare support tools to educate and empower
customers for end to end issue resolution.

Autonomous Healing

Resolve issues automatically without any manual
intervention from customers.

Make your Selfcare App Intelligent today!

Why Wait And React When You Can
Detect And Resolve ?

Proactive care will automatically resolve issues without requiring any assistance from your end. The smartphone automatic diagnostic tool can be facilitated without any manual support.

If your device is facing any technical support issues, Proactive care will employ self care support tools in the form of intelligent self care and proceed with troubleshooting post diagnosis.

Proactive care deals with customer queries remotely in offline mode. Connectivity to the internet isn’t required in order to operate the smartphone automatic diagnostic tool and leverage its auto diagnosis feature.

Proactive care incorporates an auto healing feature if there’s an issue with your phone or operator and manages OSS/BSS integration simultaneously.

Proactive care provides alerts for real time support by notifying users on issues being detected. You will be updated throughout the process without having to worry about the same.

Why Wait And React When You Can
Detect And Resolve ?

Faster Device On-Boarding Process

Proactive care will automatically resolve issues without requiring any assistance from your end. The smartphone automatic diagnostic tool can be facilitated without any manual support.

Faster Device On-Boarding Process

If your device is facing any technical support issues, Proactive care will employ self care support tools in the form of intelligent self care and proceed with troubleshooting post diagnosis.

Faster Device On-Boarding Process

Proactive care deals with customer queries remotely in offline mode. Connectivity to the internet isn’t required in order to operate the smartphone automatic diagnostic tool and leverage its auto diagnosis feature.

Faster Device On-Boarding Process

Proactive care incorporates an auto healing feature if there’s an issue with your phone or operator and manages OSS/BSS integration simultaneously.

Faster Device On-Boarding Process

Proactive care provides alerts for real time support by notifying users on issues being detected. You will be updated throughout the process without having to worry about the same.

Benefits of Facilitating Proactive Care

Faster Device On-Boarding Process

Call Deflection leading to reduced costs

Faster Device On-Boarding Process

Acts as an offline on device Bot

Faster Device On-Boarding Process

No code DIY OSS/BSS integration

Faster Device On-Boarding Process

Proactive care Customer Engagement

Faster Device On-Boarding Process

Drives Digital Transformation

Faster Device On-Boarding Process

Seamless integration with Selfcare app

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