Intelligent Selfcare.
AI - Less.
Detect, Diagnose, and Resolve Smartphone issues automatically, even when customers are offline to ensure superior customer experiences at all times.
What is ProaktivKare?
ProaktivKare is a call deflection solution that integrates with your selfcare mobile app and backend systems using a no-code workflow manager to automatically detect and correct issues related to device settings, network connectivity and service provisioning in real-time.
In the era of AI, Proaktivkare works efficiently without AI.
ProaktivKare works by invoking the native OS capabilities, without grappling under challenges of AI based support delivery- Cost and Data Privacy. Managing OS and OEM complexities for over a decade has propelled its evolution and enhanced its efficiency.
How does Proaktivkare improve customer experience?
Proactive Engagement
Identify and address issues before they impact customers.
Offline Mode
Ensure uninterrupted support even when the device is not connected to the internet.
Knowmax No-Code DIY Decision Tree Integration
Create workflows with no code DIY OSS/BSS API integration for autonomous troubleshooting.
Actionable Insights
Leverage analytics to optimize and enhance customer experience.
How does it works?
Ready to Transform your Telecom Selfcare App Experience with ProaktivKare?
Why Choose devicemax?
14+ Years of Telecom Experience
40+ Happy Clients
45+ Countries
Security & Devicemax Go Hand in Hand
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