Virtual Assistant

AI-powered virtual assistants assist telecom operators in delivering high quality service to a large volume of customers at the same time. Resolve simple customer issues related to network, connectivity, billing, technical issues, etc, and save significant time for support agents to focus on more complex issues. Deploy telecom ready chatbot across self service channels to offer 24*7 customer support service and reduce customer care calls and costs. 

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Virtual Assistant 

Benefits to deploy a virtual assistant

First-tier support

Offer automated first-line technical support to customers and help them troubleshoot common issues, for instance - password changes. Scale responses to simple customer queries and free up significant time for the customer support team so that they can handle more complex issues. Automating solutions for these common problems helps to reduce customer care calls as well as costs and enhance customer experience. 

First-tier support

24*7 Customer Service

Resolve customer queries related to bill payments, recharge, service provisioning and more. For example - rather than going through the procedure of finding and buying a plan, a customer can simply ask the telecom ready chatbot to change data plan, recharge the account, etc. Also, these virtual agents do not only keep track of customers' usage cycle of prepaid balance, data plan, etc but also send them reminders in case of data consumption, bill payments, bill generation to ensure timely payments and avoid late payment charges. 

24*7 Customer Service

Personalized and Engaging Services

Virtual assistants offer personalized recommendations based on the way a customer interacts with a chatbot. Analyzing customer behavior, chatbots provide customized offers which in turn helps telecoms increase sales. For example - if a user is about to exhaust their current data plan, then the chatbot can provide the customer an upgrade to a plan. Also, virtual assistants use machine learning algorithms to recommend value added services to users based on their profiles. 

Personalized and Engaging Services

Omnichannel Service

Deploy virtual assistants across multiple channels such as social media apps, messaging apps including WhatsApp, Facebook Messenger, etc, and allow customers to communicate through their preferred channel to offer personalized support as well as elevate customer experience. Bots adapt answers automatically across all channels for immediate and high quality service. A chatbot can handle multiple customer support queries in various languages with its multilingual and omnichannel features. 

Omnichannel Service

Expand Business Opportunities by Deploying Telecom Ready Chatbot

Bots help telecom operators to turn possible prospects who visit the company’s social media channels or website into customers to increase revenue. Engage customers with personalized communication, understand their preferences and target them with tailor-made solutions. Send push notifications regarding exciting offers to target audience who are more likely to show interest in them and help them register for promos or competitions. Broaden the reach of your virtual assistant across social media channels as well as messaging apps to communicate with customers and provide them with a superlative experience.

Expand Business Opportunities by Deploying Telecom Ready Chatbot

How to Guides & Simulators

Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.

Contactless support

Contactless
Support

Help customers navigate through right troubleshooting steps to fix device issues with real time AI based support. Provide faster resolution delivery and increase customer satisfaction.

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Fixed Line & 5G Support

Drive co-browsing with customer consent and guide them through complex processes easily. Provide remote support to users to fix device issues and maximize customer satisfaction.

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Device & Support Guides

Updated on real-time basis, our repository consists of 18,000+ devices and covers more than 40 scenarios related to installation and troubleshooting.

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Solutions for Unbranded Devices

Provide instant support services to subscribers who use unbranded devices with one time menu identification and boost customer experience.

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Device Care & Online Support

Resolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot

Self Healing App

Self Healing Apps

Deploy an interactive mobile self-care app to provide instant solutions to customer queries. Offer 24*7 support services and improve customer satisfaction.

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Device-Diagnostics

Device Diagnostics

Solutions that help to self-diagnose issues related to subscriber devices and help customers to fix them by providing interactive support guides, thus increasing CX.

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Device Self Care

Reduce complex interactions to a few clicks with intuitive decision trees and visual how to guides. Publish across channels for agents and customers to troubleshoot issues.

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