Enabling Telecom Operators With Proactive Self Service & Agent Support

Provide effective self service and remote support to increase customer satisfaction and save costs

Request a Quote
Enhance CX

About Devicemax

Devicemax provides solutions to industries including but not limited to Logistics, Field Support, Retail, Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), Internet Service Providers (ISPs) and more.

Our MDM & Lockdown solutions help in multiple use cases related to field operations and logistics.

One of our key value proposition is a rich repository of over 18,000 devices, that helps telecom & media providers to help customers in installation & troubleshooting related queries.

Our solutions are enabling enterprises in more than 25 countries to drive revenue, reduce cost and maintain high standards of security with an overall mission of setting up benchmarks for customer engagement & experience.

Solutions We Provide

Self Service

Self Service

Resolve customer queries directly using self service solutions to deflect tickets at contact centers and increase CX.

  • How to guides
  • Self Healing Apps
  • Device Diagnostics
  • Virtual Assistant
Read More
SIM & Device Management Solution

SIM & Device Management Solution

A diversified portfolio of SIM and device management solutions that helps telcos to be future ready and increase ARPU.

  • Device Management
  • SIM OTA
  • VoLTE Support
  • Enterprise MDM
Read More
Contactless Support

Contactless Support

Provide live visual assistance to customers and help them in navigating through troubleshooting steps to resolve device issues.

  • Visual Engagement
  • Co-browsing
  • Annotation
  • Mixed Reality
Read More
Solutions for Contact Centers

Solutions for Contact Centers

Provide remote support to reduce time to resolve issues faced by customers and increase CSAT.

  • Augmented Reality
  • Streamlined Operational Processes
  • Robotic Process Automation
  • Troubleshooting
Read More
Solutions for Telecom Retail Stores

Solutions for Telecom Retail Stores

Provide up to date information to help your team answer customer queries quickly and close more sales.

  • Device Guides
  • Device Knowledge
  • Dynamic (Data of latest devices)
  • Self Service

Benefits

Improve FCR

Improve FCR

  • Co-Browsing
  • Provide remote assistance
  • Interactive device and support guides
Increase Customer Self Service

Increase Customer Self Service

  • Deploy telecom ready chatbot
  • Self-care applications
  • Device and Support page
Increase NPS/CSAT

Increase NPS/CSAT

  • Offer 24*7 support services
  • Co-browsing
  • Virtual assistant
Drive Digital Transformation

Drive Digital Transformation

  • Remote assistance with AR & VR
  • Provide effective self service support
  • 5G & IoT Support
Higher ARPU

Higher ARPU

  • Provide a seamless onboarding experience
  • Simplify broadband and fixed-line support
  • VoLTE Support
Minimize Call Volume

Minimize Call Volume

  • Self-service support
  • Telecom ready chatbot
  • Auto-detect and configure new devices
Reduce Cost to Serve

Reduce Cost to Serve

  • Reduce Average Handling Time (AHT)
  • Provide AR support to reduce field visits
  • Improve First Call Resolution (FCR)
Enhance Agent Productivity

Enhance Agent Productivity

  • Ready repository of 18000+ devices
  • Mixed Reality
  • Increase self service options

Live Deployments

Setup your account here.

Get Started

Our Clients

Why Choose Us?

Tier 1

Global network operators

18k+

Device Guides

25+

Countries

10+

Years of telecom experience

Sign up and start your journey

Request a quote
We use cookies to enhance user experience.
By clicking any link on this page you are giving your consent for us to set cookies.