Self Care Solutions
ProaktivKare
We help you deliver proactive care to your subscribers on technical issues for call deflection; even when they’re offline, to maximize experience & reduced support cost more
Merged Reality for 5G use cases
With a blend of AR & VR; your customers can now install & start using 5G within a connected ecosystem. Deliver contactless support to enable customers & field teams. more
Device Guides
A rich repository of 18,000+ connected devices, covering 50+ configuration & troubleshooting how to guides for each device along with technical specifications more
Offline Device Guides
We empower your subscribers and transform their device configuration challenges into a breeze with just a single click, even when they find themselves offline. more
SIM & Device Management Solutions
SIM OTA Platform
From updating SIM files to installing SIM applets; helping telecom operators to manage SIMs remotely through OTA. more
Automatic Device Management
Detect new devices latched to your network & push them the right configuration settings to ensure faster on-boarding & better customer experience more
VoLTE + RCS support
Enable your customers over VoLTE through Device Entitlement Server and RCS through Automatic Configuration server more
Benefits
Higher ARPU
- Provide a seamless onboarding experience
- Simplify support for connected consumers
- VoLTE Support
Increase Customer Self Service
- Deploy telecom ready chatbot across self service channels
- Solutions that help customers self diagnose device issues and maximize device efficiency.
- Publish device and support guides across self service channels
Reduce Cost to Serve
- Reduce Average Handling Time (AHT)
- Provide live video assistance to reduce field visits.
- Improve First Call Resolution (FCR)
Drive Digital Transformation
- Remote assistance with Augmented Reality (AR)
- Provide effective self service support
- 5G & IoT Support
Flexible Deployment Solutions
On Premise
Use your private cloud to deploy the platform which helps in easy configuration while total control of servers & policies on your end.
Cloud
Scalable & secure cloud deployment to get your solution deployed within a couple of days with regular updates of new features.
Hybrid Deployment
An algamated solution for your on premise and cloud service requirements on a unified platform.
Why Choose Us?
Tier 1
global network operator supported
25+
Countries
10+
years of telecom experience
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