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Enhance Selfcare and Empower Contact Centers with Devicemax Device Guides

Comprehensive Device Guide Platform offers an easy-to-follow, interactive guide supporting a wide range of devices to ease troubleshooting and strengthen self-care.

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    Transform your Business with the right solution

    Brands that trust us

    45+

    Countries

    40+

    Clients

    14+

    Years of Experience

    600 Mn+

    Subscriber’s Supported

    1 Bn+

    Data Settings Sent

    Features

    • Offline Accessibility
    • Multi-Lingual Support
    • 18k+ Device Database
    • Visual Guides
    • Step by step Instructions
    • Multichannel Support

    Value it Delivers

    Smooth Service Provisioning

    Hassle-Free
    Onboarding

    Digital
    Transformation

    From in-depth tutorials to expert troubleshooting tips

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    Supported Ecosystem

    Mobile
    Tablets  
    Mifi’s
    Routers
    Wearables
    IoT Devices
    Mobile Apps

    How does Device Guide assist users with hardware Selfcare support?

    Instant Problem-Solving

    • Access step-by-step solutions 
    • Resolve issues quickly without waiting for customer support

    Offline Functionality

    • Access solutions even without internet connectivity 
    • Ensures support in areas with limited network coverage

    Language Accessibility

    • Guides available in Local languages
    • Breaks down communication barriers for the diverse User base

    Visual Aids

    • Enhance understanding through visual content
    • Simplify complex instructions

    Key Benefits

    Drive digital Transformation

    • Encourages adoption of digital self-service tools
    • Reduces dependence on traditional support channels

    Maximise Device Potential

    • It helps subscriber unlock the full potential of their devices
    • Discover and utilize advanced features independently.

    Cultivate Tech Expertise

    • Keeps users updated on the latest device features and updates
    • Promotes tech-saviness among subscribers

    Save Time and Effort

    • Empowers users to quickly solve common issues independently
    • Eliminates wait times for customer support

    How do Device Guides strengthen Selfcare?

    Easy Accessibility

    • Seamlessly integrates with existing digital platforms like website, bot, and Selfcare app 
    • Efficient search capabilities for quick information retrieval


    Increased Product Knowledge

    • Deeper understanding of product features and capabilities
    • Higher customer engagement and loyalty

    Improved First Contact Resolution

    • Faster issue resolution using comprehensive guides
    • Increased efficiency with step-by-step instructions in the local language.

    Regular Updates

    • Guides are constantly updated to address new issues and device updates
    • Ensures relevance and accuracy of information


    Key Benefits

    Reduced Volume at Call Center

    • Decreased support ticket volume
    • Fewer customer service calls

    Cost Savings

    • Reduced customer support overhead
    • Increased operational efficiency

    Agent Training and Cost Retention

    • Device guides serve as comprehensive training resources for new and existing agents
    • A self-paced learning tool to support continuous learning.

    Achieving KPI’s

    • Structured information helps in reducing AHT
    • Quick and accurate answers help improve NPS and CSAT.

    Transform Every Agent into a Product Expert

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    Sign up and start your journey

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