The device self care tool provides full detection coverage including system performance, calls, charging, hardware, software, network connection and more. It enables to identify and troubleshoot technical issues related to devices and empowers customers to personalize their mobile experience right from their phones without any need for customer service intervention.
Offer customers insights into device health and provide them with a proactive and intuitive device self care service to resolve common issues and increase CX. Conduct diagnostic checks on all aspects of a device’s functionality and provide customers with a detailed test report of their handset as well as optimization tips to improve device lifecycle.
In this digital era, having a mobile phone with issues impacts a person’s day to day activities as well as creates a bad experience. Therefore, device self care tool helps customers to check if device components such as phone’s processor, storage, display are working at optimal levels. It also helps to check and install software updates.
With a device self care tool, customers are provided with real time device specific guidance to better device usage and increase its efficiency. From retrieving the details of a smartphone to checking the apps that are draining the device battery level, device self care tool does it all for the customers to provide them with a better user experience. For instance - it helps to analyze battery usage for GPS, network, sensors, CPU, etc, and also provides the details of the apps that are draining the device battery faster.
Calling a support agent and waiting for long to get queries resolved costs more, however, with device self care tool, customers can receive insights into device behavior, identify issues and fix them without customer service intervention, thus deflecting call volume and reducing operational expenses. It helps to resolve issues in a few clicks without any hassles and offers better and quicker service to users, consequently, increasing customer satisfaction and loyalty.
How to Guides & Simulators Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.
Provide AI based support in real time to help customers troubleshoot device issues. Minimize AHT for tech support calls and reduce field visits by engineers.
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Fix issues faced by customers remotely by enabling co-browsing with customer consent, thus, reducing field visits as well as support costs and boosting customer experience.
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Our repository of 18,000+ devices such as routers, IPTVs, etc, covers over 40 scenarios related to installation & troubleshooting and is updated on regular basis.
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Devicemax is also suitable for markets where customers are still using unbranded devices. Provide instant support services to customers with one time menu identification.
Read MoreResolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot
Deploy a self-care app to provide an easy way for customers to resolve simple queries on their own, thus enhancing user experience and reducing support costs.
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Solutions that can self diagnose device issues and offer users with interactive support guides to fix them, thereby increasing customer experience and CSAT.
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Deploy telecom ready chatbot across your website and apps to automate responses to support requests. Provide 24*7 customer support service to reduce workload and expenses.
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