Equipped with all round support as well as guides for a range of devices, we make sure that your support team is able to resolve all the issues faced by subscribers who use unbranded devices. With one time menu identification, agents can easily answer every possible query a customer asks. Assist users quickly find apt solutions and increase customer satisfaction and retention.
Perform over the air (OTA) configuration of devices latched on to your network. For devices which do not support over the air setup, device management solution helps to send a manual setup guide over SMS to help subscribers in device self-configuration. After configuration, operators can get details of the entire device base attached to their network which allows them to activate and personalize their services at any scale over the air. Troubleshoot device issues with interactive guides integrated with self-service channels and increase customer experience as well as revenue.
Make better business decisions and strengthen your marketing by gaining up-to-date knowledge of your device base and its capabilities. Get detailed information regarding subscriber devices and target them with relevant personalized offers through marketing and promotion campaigns. For instance - promote LTE plans for customers owning 4G compatible devices or push loyalty offers to subscribers having multi-SIM phones to ensure they use the operator subscription for data.
We provide solutions that help in self diagnosing technical issues related to devices. Customers can get insights into their device health and optimize their device to increase efficiency and maximize device performance. This helps to reduce support calls as well as costs and increase customer satisfaction.
Updated on a regular basis, Devicemax has a massive repository of 18,000+ devices covering more than 40 scenarios for each device related to troubleshooting, installation, maintenance, configuration and more. We help operators create interactive self service components in the form of decision trees as well as visual how to guides to be published across channels for helping customers to self solve their queries. With an easy user interface, make navigation easier to increase customer experience and retention.
Empower support teams with an exhaustive repository of ready reckoner to resolve queries related to installation & troubleshooting. Deploy across self service for customers as a part of your digital transformation strategy.
Visually engage customers and assist them in navigating through troubleshooting steps to resolve device issues. This helps in faster resolution delivery and reduction in field visits as well as support costs.
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Guide customers through complex processes easily with co-browsing. Provide real-time assistance to fix issues, thereby reducing field visits and enhancing user experience.
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Updated on a regular basis, our repository includes more than 18,000 devices and covers 40+ scenarios related to installation and troubleshooting.
Read MoreResolve support queries directly using self-healing solutions to deflect tickets at contact centers related to troubleshooting. Enable support agents to work on critical queries by deploying a telecom ready chatbot
Deliver quick resolutions to customer queries with an interactive and user-friendly application. Provide 24*7 customer support service to maximize user experience and increase customer retention.
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Devicemax provides operators solutions that can self-diagnose technical issues related to devices and help users with right troubleshooting steps to boost customer experience.
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Integrate decision trees and visual guides across self-service channels for installation and troubleshooting. Solve customer issues within a few minutes and elevate CX.
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Resolve customer queries in no time with the help of an AI powered chatbot and increase user experience. Reduce call volume and empower employees to focus on more important tasks.
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