Equipped with all round support as well as guides for a range of devices, we make sure that your support team is able to resolve all the issues faced by subscribers who use unbranded devices. With one time menu identification, agents can easily answer every possible query a customer asks. Assist users quickly find apt solutions and increase customer satisfaction and retention.
Perform over the air (OTA) configuration of devices latched on to your network. For devices which do not support over the air setup, device management solution helps to send a manual setup guide over SMS to help subscribers in device self-configuration. After configuration, operators can get details of the entire device base attached to their network which allows them to activate and personalize their services at any scale over the air. Troubleshoot device issues with interactive guides integrated with self-service channels and increase customer experience as well as revenue.
Make better business decisions and strengthen your marketing by gaining up-to-date knowledge of your device base and its capabilities. Get detailed information regarding subscriber devices and target them with relevant personalized offers through marketing and promotion campaigns. For instance - promote LTE plans for customers owning 4G compatible devices or push loyalty offers to subscribers having multi-SIM phones to ensure they use the operator subscription for data.
We provide solutions that help in self diagnosing technical issues related to devices. Customers can get insights into their device health and optimize their device to increase efficiency and maximize device performance. This helps to reduce support calls as well as costs and increase customer satisfaction.
Updated on a regular basis, Devicemax has a massive repository of 18,000+ devices covering more than 40 scenarios for each device related to troubleshooting, installation, maintenance, configuration and more. We help operators create interactive self service components in the form of decision trees as well as visual how to guides to be published across channels for helping customers to self solve their queries. With an easy user interface, make navigation easier to increase customer experience and retention.
Mobile Device Management Solution for telecom operators helps to detect new devices over the network and authenticate them with right settings over the air (OTA) for a seamless onboarding experience. Create custom campaigns using device intelligence to send curated messaging enhance data ARPU.
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Integrating with your backend systems, thus allowing contact center agents to drive co-browsing with customer consent to remotely fix issues, thereby reducing field visits by engineers, also reducing overall support costs.
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We have one of the largest repositories of device picture in the world with 40+ scenarios for each device. This telecom ready device & support guides can be published across your website, self-care app, contact centers to help agents as well as customers in scenarios related to device setup and troubleshooting thus making sure that subscribers unleash the potential of devices leading to higher Data ARPUs.
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Manage, reconfigure and update subscriber SIM cards with new settings over the air without physical connectivity. Manage files, applets and entire SIM card lifecycle over the air remotely to enhance customer service and increase revenue. SIM OTA platform offers a cost-effective way to manage Multi IMSI , network brand name, preferred roaming networks and more on SIM remotely.
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